Mortgage Loan Servicing Manager
Company Name:
Tia Hinton - The Agency LLC
We are looking for someone with mortgage loan sales or servicing experience and with a background involving work flow re-design and having direct reports.
To profitably direct and administer the growth, service and operations of the Loan Servicing department in multiple locations. Oversees all post-closing consumer and mortgage loan procedures and processes to ensure that Loan Servicing functions are performed accurately and completed in a timely manner.
Principal Duties and
Responsibilities:
Leads the Loan Servicing function by communicating, coordinating, coaching and reviewing direct reports to ensure efficient operations, appropriate controls and appropriate levels of productivity and effectiveness.
Establishes operating procedures in accordance with policy. Makes recommendations regarding the automation of servicing procedures using the Spectrum servicing system. Proposes enhancements to work methods or procedures to improve process efficiency and/or the quality of results. Manages relationships with Vendors who provide products or services in support of Loan Servicing, ensuring that all contractual service levels are met.
Coordinates, automates, and streamlines the work processes of consumer, business and mortgage loan servicing functions and establishes productivity and measurement standards for staff to increase the operational efficiency of the department.
Ensures compliance with established Loan Servicing policies and procedures, including all governmental regulations, and prudently handles mortgage and consumer loan documents to ensure compliance and to prevent losses.
Ensures that system loan parameters are appropriately established within the system and appropriately correspond to loan documentation for every type of loan. Monitors system reporting to ensure accurate interest rates, fee calculations, date calculations, etc.
Ensures that all consumer, commercial and mortgage loan collateral is properly secured, recorded, and released to protect the security interest of the credit union.
Directs the functions involving Fannie Mae, FHLB, Freddie Mac and other secondary investor reporting and reconciliation, collateral protection, escrow (property taxes, hazard insurance, flood insurance, private mortgage insurance, etc.) services, vehicle service agreements, GAP and credit life and disability insurances to ensure proper payments, adjustments, and refunds.
Ensures that company is in compliance for all escrow analysis and reporting requirements as outlined in the Real Estate Settlement Procedures Act (RESPA).
Manages the post-closing quality control function of consumer, business and mortgage loans to ensure compliance with policies and procedures, appropriate regulations and secondary investor requirements. Reports findings to the appropriate department/branch management.
Coordinates and communicates with employees and various credit union departments regarding changes in loan servicing policies/procedures, laws/regulations.
Manages the acceptance, documentation review and analysis of collateral position, for Subordination Requests.
Reviews system generated reports to identify input/system errors relating to consumer and mortgage loans in order to ensure accurate loan product performance post-closing i.e. rates, incorrect system calculations, interest accrual. Works with the Information Systems department to identify and correct system errors.
Serves at escalation point for member concerns regarding all post-closing loan issues including, but not limited to, add on products, changes in credit status, loan documentation errors, rate errors, and system errors.
Consistently demonstrates Core Values and Uncommon Management skills.
Strategic Planning
Develops strategies and goals in order to support mission, vision, strategies and business plans. Formulates strategic plans for the Loan Servicing Department to meet individual objectives, growth and other goals.
Budgeting:
Prepares annual budget projections for the department, operates within its guidelines and monitors departmental performance in order to operate within financial objectives.
Minimum
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Training:
Four-year degree in business/finance related management, plus additional course work gained through industry related or financial institution sponsored courses.
Prior
Experience:
Minimum 5 years in a financial institution selling or supporting consumer and/or mortgage loan products including a minimum of two years prior supervisory/management.
Other Special Skills and Abilities:
Knowledge of the principles of consumer loan underwriting, products, processes, procedures, and regulations.
Knowledge of relevant governmental laws, regulations, and compliance issues pertaining to credit unions.
Knowledge of vehicle titles and state lien requirements.
Knowledge of financial institution software applications as applied to Consumer Lending and collateralization functions.
Knowledge of credit bureau terminology.
Ability to focus on member needs, set priorities, solve problems, exhibit action oriented behavior, develop peer relationships, exhibit patience and creativity, and demonstrate negotiating skills.
Ability to analyze statistical data.
Ability to write reports and business correspondence.
Ability to communicate clearly and effectively, both verbally and in writing, while working with customers (internal and/or external, as appropriate) to ensure complete understanding and comprehension of the intent and content of the communication.
Ability to present information clearly and effectively when addressing individuals or groups of people. Ability to demonstrate active listening skills.
Knowledge of spreadsheet and database applications (preferably Microsoft).
Estimated Salary: $20 to $28 per hour based on qualifications.
Tia Hinton - The Agency LLC
We are looking for someone with mortgage loan sales or servicing experience and with a background involving work flow re-design and having direct reports.
To profitably direct and administer the growth, service and operations of the Loan Servicing department in multiple locations. Oversees all post-closing consumer and mortgage loan procedures and processes to ensure that Loan Servicing functions are performed accurately and completed in a timely manner.
Principal Duties and
Responsibilities:
Leads the Loan Servicing function by communicating, coordinating, coaching and reviewing direct reports to ensure efficient operations, appropriate controls and appropriate levels of productivity and effectiveness.
Establishes operating procedures in accordance with policy. Makes recommendations regarding the automation of servicing procedures using the Spectrum servicing system. Proposes enhancements to work methods or procedures to improve process efficiency and/or the quality of results. Manages relationships with Vendors who provide products or services in support of Loan Servicing, ensuring that all contractual service levels are met.
Coordinates, automates, and streamlines the work processes of consumer, business and mortgage loan servicing functions and establishes productivity and measurement standards for staff to increase the operational efficiency of the department.
Ensures compliance with established Loan Servicing policies and procedures, including all governmental regulations, and prudently handles mortgage and consumer loan documents to ensure compliance and to prevent losses.
Ensures that system loan parameters are appropriately established within the system and appropriately correspond to loan documentation for every type of loan. Monitors system reporting to ensure accurate interest rates, fee calculations, date calculations, etc.
Ensures that all consumer, commercial and mortgage loan collateral is properly secured, recorded, and released to protect the security interest of the credit union.
Directs the functions involving Fannie Mae, FHLB, Freddie Mac and other secondary investor reporting and reconciliation, collateral protection, escrow (property taxes, hazard insurance, flood insurance, private mortgage insurance, etc.) services, vehicle service agreements, GAP and credit life and disability insurances to ensure proper payments, adjustments, and refunds.
Ensures that company is in compliance for all escrow analysis and reporting requirements as outlined in the Real Estate Settlement Procedures Act (RESPA).
Manages the post-closing quality control function of consumer, business and mortgage loans to ensure compliance with policies and procedures, appropriate regulations and secondary investor requirements. Reports findings to the appropriate department/branch management.
Coordinates and communicates with employees and various credit union departments regarding changes in loan servicing policies/procedures, laws/regulations.
Manages the acceptance, documentation review and analysis of collateral position, for Subordination Requests.
Reviews system generated reports to identify input/system errors relating to consumer and mortgage loans in order to ensure accurate loan product performance post-closing i.e. rates, incorrect system calculations, interest accrual. Works with the Information Systems department to identify and correct system errors.
Serves at escalation point for member concerns regarding all post-closing loan issues including, but not limited to, add on products, changes in credit status, loan documentation errors, rate errors, and system errors.
Consistently demonstrates Core Values and Uncommon Management skills.
Strategic Planning
Develops strategies and goals in order to support mission, vision, strategies and business plans. Formulates strategic plans for the Loan Servicing Department to meet individual objectives, growth and other goals.
Budgeting:
Prepares annual budget projections for the department, operates within its guidelines and monitors departmental performance in order to operate within financial objectives.
Minimum
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Training:
Four-year degree in business/finance related management, plus additional course work gained through industry related or financial institution sponsored courses.
Prior
Experience:
Minimum 5 years in a financial institution selling or supporting consumer and/or mortgage loan products including a minimum of two years prior supervisory/management.
Other Special Skills and Abilities:
Knowledge of the principles of consumer loan underwriting, products, processes, procedures, and regulations.
Knowledge of relevant governmental laws, regulations, and compliance issues pertaining to credit unions.
Knowledge of vehicle titles and state lien requirements.
Knowledge of financial institution software applications as applied to Consumer Lending and collateralization functions.
Knowledge of credit bureau terminology.
Ability to focus on member needs, set priorities, solve problems, exhibit action oriented behavior, develop peer relationships, exhibit patience and creativity, and demonstrate negotiating skills.
Ability to analyze statistical data.
Ability to write reports and business correspondence.
Ability to communicate clearly and effectively, both verbally and in writing, while working with customers (internal and/or external, as appropriate) to ensure complete understanding and comprehension of the intent and content of the communication.
Ability to present information clearly and effectively when addressing individuals or groups of people. Ability to demonstrate active listening skills.
Knowledge of spreadsheet and database applications (preferably Microsoft).
Estimated Salary: $20 to $28 per hour based on qualifications.
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