Media Support Technician Information Technology (IT) - Melbourne, FL at Geebo
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Media Support Technician

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may call:
(248) 728-2609/ email:
Abhinav Sharma (Abhinav.
sharma@stefanini.
com) for faster processing!

Job Description

The Media Systems Support Technician performs a variety of functions surrounding the in-house integration, implementation and support of broadcast media delivery systems.
Once implemented at remote customer locations, these systems facilitate the delivery of digital signage-enhanced television channels to our hospital customers.
This role combines a focus on hardware, software, and site-specific integration planning, along with direct interaction with customers to align our solutions and requirements to their environment.
Additionally, this role includes pre-deployment device configuration, ongoing systems support functions to address 'break fix' actions, system impairments, and changes within the customer's environment.
A key component of the support activity includes real-time trouble ticket initiation and management within our service management database and providing back-up support to the 'Tier 1' tech support team.
The skills necessary to perform these functions include an understanding of IT network operations and security, analog and digital RF/cable TV distribution, a basic understanding of file-based media systems, and superlative communication skills.
This role also includes occasional support for internal technical infrastructure utilized for our engineering & operations functions, as necessary.

Job Responsibilities

  • Utilizing customer-provided 'survey' information, assemble, configure and test appropriate channel delivery solutions using standard 'building blocks' within our media systems toolbox.
  • In collaboration with others on our internal technical team and other customer-facing staff within the company, provide systems and device level technical support to expedite the resolution of customer issues.
    Proactively evaluate and respond to issues detected through our network management system.
  • Assist with the development of site-specific 'single line' system diagrams to serve as a reference for implementation as well as ongoing support.
  • Provide support to customers as well as field technicians in the course of system implementations or break fix activities.
    In these situations, critical thinking, understanding of logical signal flow, and use of methodical steps through 'remote hands' are key to successful outcomes, as is effective communication skills.
  • Occasional support in a 'Tier 1' role performing initial troubleshooting with customers, initiating and managing service tickets, and performing follow-up tasks.
  • Assist the engineering team with various system and case-level tasks to ensure media delivery network fidelity.
  • Participates in overall Technical Operations Center (TOC) infrastructure maintenance and support as needed, including UPS and generator power systems, monitoring systems, general maintenance, inventory management, and other items as directed by the CTO.
  • Involvement in various technical projects as needed.
    Examples include testing of software tools, experimental hardware, bench process methods, innovation efforts, etc.
  • Assist management with accurate data for various reports and service metrics.

    • Performs other duties and responsibilities as requested by management.

    .
    Estimated Salary: $20 to $28 per hour based on qualifications.

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