Part-Time Customer Service Advocate - Provider Support
3.
5 Melbourne, FL Melbourne, FL Part-time Part-time $18.
75 - $19.
50 an hour $18.
75 - $19.
50 an hour 14 hours ago 14 hours ago 14 hours ago Start date of 2/26/24 20-25 Hours per week The starting hourly rate for this role is $18.
75 - $19.
50 based on location.
Actual starting hourly rate will be determined based on a successful candidate's work location and may include compensation for certain skill-based or shift-based differentials.
If you live within 50 miles of either the Melbourne, FL or Colorado Springs, CO office, you would be expected to work onsite 3 days per week.
The Mission At Christian Care Ministry we believe that Christians can, and should, share in one another's burdens.
Through the use of Medi-Share , a healthcare sharing ministry for Christians, we cultivate that belief.
The Team Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs.
Although we aren't perfect people, we are serving our perfect God to the best of our ability.
The Job Christian Care Ministry's Customer Service Advocates are a primary resource for our medical service providers who may have questions or concerns related to the membership guidelines, general provisions of the program, technical support, bill status, and so much more.
Customer Service Advocates are an incredibly important part of carrying out the mission and vision of Christian Care Ministry.
Essential Job Duties & Responsibilities Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace Troubleshooting and resolving issues Working with a high sense of urgency with all medical service providers and program members Showing compassion and understanding to customers in need Meeting monthly service objectives as outlined by management Embracing any additional training, development, or special assignments with optimism Adhering to company rules and policies Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others Offering prayer to all members and providers at every appropriate opportunity Contributes to the exercise and expression of Christian Care Ministry's Christian beliefs All other duties as assigned Essential Skills & Abilities Oral and written communication expertise Typing speed of 30 wpm or more Reading and interpreting documents Strong multi-tasking Critical thinking and problem solving Applying understanding to carry out instruction furnished in written, oral, or diagram form Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom Familiarity working with two computer monitors Strong knowledge of computer hardware and software Maintaining strict adherence to scheduled tasks Staying connected in a remote environment using multiple communications channels simultaneously Utilizing a database system including how to update fields Familiarity with medical coding Ability to communicate with medical providers using professional decorum Experience with provider networks and eligibility Working knowledge of HIPAA compliance Core Competencies/Demonstrable Behaviors Situational Adaptability - adapting approach and demeanor in real time to match the shifting demands of different situations.
Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
Ensures Accountability - Holding self and others accountable to meet commitments.
Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Action Oriented - takes on tasks and new opportunities with a sense of urgency and enthusiasm Education and/or Experience High school diploma or GED Two (2) years' experience in a customer facing hospitality, human services, call center, or related role required Two (2) years high volume contact center experience preferred Supervisory Responsibilities This job has no supervisory responsibilities Incentives & Benefits We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually.
We purposefully invest in our employees so that our employees can invest in others.
Part-time employees working under 30 hours are eligible for the following:
401(k) - up to 4% match Wellness plan.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Melbourne, FL Melbourne, FL Part-time Part-time $18.
75 - $19.
50 an hour $18.
75 - $19.
50 an hour 14 hours ago 14 hours ago 14 hours ago Start date of 2/26/24 20-25 Hours per week The starting hourly rate for this role is $18.
75 - $19.
50 based on location.
Actual starting hourly rate will be determined based on a successful candidate's work location and may include compensation for certain skill-based or shift-based differentials.
If you live within 50 miles of either the Melbourne, FL or Colorado Springs, CO office, you would be expected to work onsite 3 days per week.
The Mission At Christian Care Ministry we believe that Christians can, and should, share in one another's burdens.
Through the use of Medi-Share , a healthcare sharing ministry for Christians, we cultivate that belief.
The Team Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs.
Although we aren't perfect people, we are serving our perfect God to the best of our ability.
The Job Christian Care Ministry's Customer Service Advocates are a primary resource for our medical service providers who may have questions or concerns related to the membership guidelines, general provisions of the program, technical support, bill status, and so much more.
Customer Service Advocates are an incredibly important part of carrying out the mission and vision of Christian Care Ministry.
Essential Job Duties & Responsibilities Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace Troubleshooting and resolving issues Working with a high sense of urgency with all medical service providers and program members Showing compassion and understanding to customers in need Meeting monthly service objectives as outlined by management Embracing any additional training, development, or special assignments with optimism Adhering to company rules and policies Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others Offering prayer to all members and providers at every appropriate opportunity Contributes to the exercise and expression of Christian Care Ministry's Christian beliefs All other duties as assigned Essential Skills & Abilities Oral and written communication expertise Typing speed of 30 wpm or more Reading and interpreting documents Strong multi-tasking Critical thinking and problem solving Applying understanding to carry out instruction furnished in written, oral, or diagram form Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom Familiarity working with two computer monitors Strong knowledge of computer hardware and software Maintaining strict adherence to scheduled tasks Staying connected in a remote environment using multiple communications channels simultaneously Utilizing a database system including how to update fields Familiarity with medical coding Ability to communicate with medical providers using professional decorum Experience with provider networks and eligibility Working knowledge of HIPAA compliance Core Competencies/Demonstrable Behaviors Situational Adaptability - adapting approach and demeanor in real time to match the shifting demands of different situations.
Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
Ensures Accountability - Holding self and others accountable to meet commitments.
Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Action Oriented - takes on tasks and new opportunities with a sense of urgency and enthusiasm Education and/or Experience High school diploma or GED Two (2) years' experience in a customer facing hospitality, human services, call center, or related role required Two (2) years high volume contact center experience preferred Supervisory Responsibilities This job has no supervisory responsibilities Incentives & Benefits We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually.
We purposefully invest in our employees so that our employees can invest in others.
Part-time employees working under 30 hours are eligible for the following:
401(k) - up to 4% match Wellness plan.
Estimated Salary: $20 to $28 per hour based on qualifications.
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