Mortgage Customer Specialist
Great
Benefits:
Full suite of benefits after 90 days employmentPay:
$15/hour including performance based generous bonus programSuccessful candidates will have an outgoing, positive demeanor; a motivated, energetic work ethic, and a track record of working well with others in a team environment.
DETAILS:
Field incoming calls in a timely manner throughout shiftIdentify customer questions, complaints, concerns, and overall needsProvide sufficient answers and solutions to all customer queriesHandle customer complaints respectfully and professionallyRedirect customers to appropriate departments and teams when appropriateFollow up with callers on complaint/question status, ensure resolutionCollaborate with call center team members and other company departments to ensure overall customer and product satisfactionFollow all communication procedures, policies, and guidelines during every customer interactionPerform duties and responsibilities with our customers' satisfaction as your number one priorityREQUIREMENTS:
High school diploma or equivalent (GED) requiredOne year minimum call center experience requiredEXPERIENCE & ABILITIES:
Helpful, friendly customer service experience is requiredAble to talk on the phone and navigate a computer at the same timeAble to read notes within the computer system to answer questionsAbility to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughlyAbility to multitask (i.
e.
, document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller)Sourcepoint is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
All candidates who have received a written offer of employment will be required to undergo a company paid drug test.
Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.
Sourcepoint participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination.
To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
Recommended Skills Call Centers Customer Service Friendliness Hardworking And Dedicated Interpersonal Skills Multitasking Estimated Salary: $20 to $28 per hour based on qualifications.
Benefits:
Full suite of benefits after 90 days employmentPay:
$15/hour including performance based generous bonus programSuccessful candidates will have an outgoing, positive demeanor; a motivated, energetic work ethic, and a track record of working well with others in a team environment.
DETAILS:
Field incoming calls in a timely manner throughout shiftIdentify customer questions, complaints, concerns, and overall needsProvide sufficient answers and solutions to all customer queriesHandle customer complaints respectfully and professionallyRedirect customers to appropriate departments and teams when appropriateFollow up with callers on complaint/question status, ensure resolutionCollaborate with call center team members and other company departments to ensure overall customer and product satisfactionFollow all communication procedures, policies, and guidelines during every customer interactionPerform duties and responsibilities with our customers' satisfaction as your number one priorityREQUIREMENTS:
High school diploma or equivalent (GED) requiredOne year minimum call center experience requiredEXPERIENCE & ABILITIES:
Helpful, friendly customer service experience is requiredAble to talk on the phone and navigate a computer at the same timeAble to read notes within the computer system to answer questionsAbility to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughlyAbility to multitask (i.
e.
, document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller)Sourcepoint is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
All candidates who have received a written offer of employment will be required to undergo a company paid drug test.
Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.
Sourcepoint participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination.
To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
Recommended Skills Call Centers Customer Service Friendliness Hardworking And Dedicated Interpersonal Skills Multitasking Estimated Salary: $20 to $28 per hour based on qualifications.
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