Customer Operations Representative
Melbourne, FL Melbourne, FL Full-time Full-time $16 - $20 an hour $16 - $20 an hour 2 days ago 2 days ago 2 days ago CUSTOMER OPERATION POSITION DESCRIPTION
Summary:
Under the general guidance from the Customer Operations Manager.
The Customer Representative will be the liaison between Nextech and its current and potential customers.
In this role, the candidate will provide excellent customer service in every interaction while assisting customers/potential customers with any issues, complaints or inquiries.
Essential Duties and
Responsibilities:
Answer incoming phone calls and emails.
Data entry of new service calls, updating notes in the company system, entering quotes, etc.
Provide regular two-way communication between customer and operations, to provide strong team representation and set proper customer expectations.
Checking technicians in/out from service calls Open Service Calls:
general inquires, scheduling assistance, ETA updates, vendor meets, parts, assistance with technician notes, quotes, after-hour support, online platforms updates, and IVR assistance.
Required Knowledge, Skills, and Abilities:
Demonstrate stable and successful work history in customer service role.
Friendly demeanor and strong people skills Strong communication skills - verbal and written.
Proficient in Microsoft Office 40
WPM typing skills.
Ability to multi-task Skilled in developing relationships with clients.
Well-organized, self-motivated, and proactive Deliver high level customer satisfaction on a consistent basis.
Able to be a problem solver and able-bodies thinker Job Type:
Full-time Pay:
$16.
00 - $20.
00 per hour
Benefits:
401(k) matching Health insurance Vision insurance Experience level:
3 years Shift:
10 hour shift 8 hour shift Evening shift Split shift Weekly day range:
Rotating weekends Work setting:
Call center In-person Office Ability to commute/relocate:
Melbourne, FL 32904:
Reliably commute or planning to relocate before starting work (Required) Shift availability:
Night Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Under the general guidance from the Customer Operations Manager.
The Customer Representative will be the liaison between Nextech and its current and potential customers.
In this role, the candidate will provide excellent customer service in every interaction while assisting customers/potential customers with any issues, complaints or inquiries.
Essential Duties and
Responsibilities:
Answer incoming phone calls and emails.
Data entry of new service calls, updating notes in the company system, entering quotes, etc.
Provide regular two-way communication between customer and operations, to provide strong team representation and set proper customer expectations.
Checking technicians in/out from service calls Open Service Calls:
general inquires, scheduling assistance, ETA updates, vendor meets, parts, assistance with technician notes, quotes, after-hour support, online platforms updates, and IVR assistance.
Required Knowledge, Skills, and Abilities:
Demonstrate stable and successful work history in customer service role.
Friendly demeanor and strong people skills Strong communication skills - verbal and written.
Proficient in Microsoft Office 40
WPM typing skills.
Ability to multi-task Skilled in developing relationships with clients.
Well-organized, self-motivated, and proactive Deliver high level customer satisfaction on a consistent basis.
Able to be a problem solver and able-bodies thinker Job Type:
Full-time Pay:
$16.
00 - $20.
00 per hour
Benefits:
401(k) matching Health insurance Vision insurance Experience level:
3 years Shift:
10 hour shift 8 hour shift Evening shift Split shift Weekly day range:
Rotating weekends Work setting:
Call center In-person Office Ability to commute/relocate:
Melbourne, FL 32904:
Reliably commute or planning to relocate before starting work (Required) Shift availability:
Night Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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