Customer Care Representative
3.
3 Quick Apply 3 hours ago Full Job Description Requisition Title :
Customer Care Representative (03JOZ)US-FL-Melbourne Description Client Service Representative At Percepta, we bring first-class service across each market we support.
As a Client Service Representative in Melbourne Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Client Service Representative (CSM) will work with luxury clients as a brand ambassador to exceed client and dealer expectations in all deliverables.
The CSM must possess the skills to answer inbound client contacts from multiple channels, properly address those inquiries using resources, create and manage complex cases through to resolution.
The CSM will deliver and foster a premier level of service for clients and dealerships based on trust and respect, and by developing and maintaining strong professional relationships.
This position is the single point of contact for clients to address sales and service inquiries and concerns.
Under the direction of the Client Operations Representative, the CSM will answer questions and resolve concerns raised by clients, and respond to contacts generated by Dealers and Field Personnel.
In this role, the CSM is empowered to make decisions using client satisfaction tools to resolve client concerns.
The CSM will also be expected to ensure the selling and/or servicing dealer provides a high-quality, timely and professional response to customers who have contacted our clients.
The CSM will be responsible to identify process improvement recommendations that drive client and dealer satisfaction and advocacy at the CRC.
What You Bring to the Role High School Diploma Required Associates or Bachelor's degree preferred What You Can Expect Starting hourly rate of $14.
00 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) During a Typical Day, You'll Back-to-back calls Tied to phones Emails and calls Talk time monitored/3% bonus based on productivity monthly through empowered - land in tier 1 Spot bonuses are random - focus of the month or focus of the quarter Past 90 days = $75 bonus ($25/month) Special projects as needed Polished and available - very repetitious job, fast paced and not a lot of change.
Average number of calls is 60 calls a day Reliability Employee raffles About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them every day.
As a Percepta team member, you can expect:
Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect - a team that is accountable, dependable and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Onsite here Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Quick Apply 3 hours ago Full Job Description Requisition Title :
Customer Care Representative (03JOZ)US-FL-Melbourne Description Client Service Representative At Percepta, we bring first-class service across each market we support.
As a Client Service Representative in Melbourne Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Client Service Representative (CSM) will work with luxury clients as a brand ambassador to exceed client and dealer expectations in all deliverables.
The CSM must possess the skills to answer inbound client contacts from multiple channels, properly address those inquiries using resources, create and manage complex cases through to resolution.
The CSM will deliver and foster a premier level of service for clients and dealerships based on trust and respect, and by developing and maintaining strong professional relationships.
This position is the single point of contact for clients to address sales and service inquiries and concerns.
Under the direction of the Client Operations Representative, the CSM will answer questions and resolve concerns raised by clients, and respond to contacts generated by Dealers and Field Personnel.
In this role, the CSM is empowered to make decisions using client satisfaction tools to resolve client concerns.
The CSM will also be expected to ensure the selling and/or servicing dealer provides a high-quality, timely and professional response to customers who have contacted our clients.
The CSM will be responsible to identify process improvement recommendations that drive client and dealer satisfaction and advocacy at the CRC.
What You Bring to the Role High School Diploma Required Associates or Bachelor's degree preferred What You Can Expect Starting hourly rate of $14.
00 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) During a Typical Day, You'll Back-to-back calls Tied to phones Emails and calls Talk time monitored/3% bonus based on productivity monthly through empowered - land in tier 1 Spot bonuses are random - focus of the month or focus of the quarter Past 90 days = $75 bonus ($25/month) Special projects as needed Polished and available - very repetitious job, fast paced and not a lot of change.
Average number of calls is 60 calls a day Reliability Employee raffles About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them every day.
As a Percepta team member, you can expect:
Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect - a team that is accountable, dependable and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Onsite here Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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